<p>Live Well Lived Lifetime Warranty&#xA0;<br><br><br></p><div data-block="true" data-editor="6org7" data-offset-key="1kq7i-0-0" id="isPasted"><div data-offset-key="1kq7i-0-0"><span data-offset-key="1kq7i-0-0"><span data-text="true">Thanks for reaching out! I&#x2019;m so sorry to hear about the issues with your Nomatic gear. We are here to help! We know your gear is something you rely on every single day, and we want to get this sorted for you as smoothly as possible. First, you&apos;ll want to review our warranty policy on our website to make sure your item will qualify (</span></span><a href="https://www.nomatic.com/pages/lifetime-warranty" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="1kq7i-1-0"><span data-text="true">https://www.nomatic.com/pages/lifetime-warranty</span></span></a><span data-offset-key="1kq7i-2-0"><span data-text="true">). If your order/item does qualify, please fill out and submit a warranty claim for a repair/replacement using the right link for you below. Please read the information below carefully to make sure there are no delays with your claim.&#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="f4o1a-0-0"><div data-offset-key="f4o1a-0-0"><span data-offset-key="f4o1a-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="f0bou-0-0"><div data-offset-key="f0bou-0-0"><span data-offset-key="f0bou-0-0"><span data-text="true">HOW TO FILE A CLAIM-</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="9jlol-0-0"><div data-offset-key="9jlol-0-0"><span data-offset-key="9jlol-0-0"><span data-text="true">Please use the correct portal based on where you purchased: &#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="ep0kp-0-0"><div data-offset-key="ep0kp-0-0"><span data-offset-key="ep0kp-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="3d3nu-0-0"><div data-offset-key="3d3nu-0-0"><span data-offset-key="3d3nu-0-0"><span data-text="true">* Purchased on&#xA0;</span></span><a href="http://nomatic.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3d3nu-1-0"><span data-text="true">NOMATIC.com</span></span></a><span data-offset-key="3d3nu-2-0"><span data-text="true">:&#xA0;</span></span><a href="https://app.corso.com/nomatic" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3d3nu-3-0"><span data-text="true">https://app.corso.com/nomatic</span></span></a><span data-offset-key="3d3nu-4-0"><span data-text="true">&#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="a9rb8-0-0"><div data-offset-key="a9rb8-0-0"><span data-offset-key="a9rb8-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="8658n-0-0"><div data-offset-key="8658n-0-0"><span data-offset-key="8658n-0-0"><span data-text="true">* &#xA0;Purchased from an authorized retailer (Amazon, Kickstarter, etc):&#xA0;</span></span><a href="https://app.corso.com/nomatic/register/customer-info" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="8658n-1-0"><span data-text="true">https://app.corso.com/nomatic/register/customer-info</span></span></a><span data-offset-key="8658n-2-0"><span data-text="true">&#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="dptef-0-0"><div data-offset-key="dptef-0-0"><span data-offset-key="dptef-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="8r0av-0-0"><div data-offset-key="8r0av-0-0"><span data-offset-key="8r0av-0-0"><span data-text="true">* &#xA0;Purchased through Costco Next:&#xA0;</span></span><a href="https://costco.nomatic.com/pages/return-policy" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="8r0av-1-0"><span data-text="true">https://costco.nomatic.com/pages/return-policy</span></span></a><span data-offset-key="8r0av-2-0"><span data-text="true">&#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="f1h9h-0-0"><div data-offset-key="f1h9h-0-0"><span data-offset-key="f1h9h-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="e9j8h-0-0"><div data-offset-key="e9j8h-0-0"><span data-offset-key="e9j8h-0-0"><span data-text="true">WHAT YOU&apos;LL NEED&#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="f6j73-0-0"><div data-offset-key="f6j73-0-0"><span data-offset-key="f6j73-0-0"><span data-text="true">&#x2022; Proof of purchase (order confirmation or receipt)&#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="d6i78-0-0"><div data-offset-key="d6i78-0-0"><span data-offset-key="d6i78-0-0"><span data-text="true">&#x2022; Clear photos or video showing the issue&#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="9r57k-0-0"><div data-offset-key="9r57k-0-0"><span data-offset-key="9r57k-0-0"><span data-text="true">&#x2022; A description of when and how it occurred&#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="7q27r-0-0"><div data-offset-key="7q27r-0-0"><span data-offset-key="7q27r-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="1s59f-0-0"><div data-offset-key="1s59f-0-0"><span data-offset-key="1s59f-0-0"><span data-text="true">WHAT HAPPENS NEXT&#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="77pa-0-0"><div data-offset-key="77pa-0-0"><span data-offset-key="77pa-0-0"><span data-text="true">Once your claim is submitted, our warranty team will review everything and reach out via email with their decision and next steps.&#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="44o5v-0-0"><div data-offset-key="44o5v-0-0"><span data-offset-key="44o5v-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="3cnb1-0-0"><div data-offset-key="3cnb1-0-0"><span data-offset-key="3cnb1-0-0"><span data-text="true">*Estimated Timeline: Most claims are completed within 2&#x2013;3 weeks from start to finish. If you have any questions or have not received any updates, please reach out to us with your warranty confirmation number. We are here to help every step of the way!&#xA0;</span></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="99n1e-0-0"><div data-offset-key="99n1e-0-0"><span data-offset-key="99n1e-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6org7" data-offset-key="c5e4d-0-0"><div data-offset-key="c5e4d-0-0"><span data-offset-key="c5e4d-0-0"><span data-text="true">We are excited to get you living Life on the Move again!&#xA0;</span></span></div></div>

Warranty policy

If you have experienced an issue with your nomatic product that is covered by our lifetime warranty, you can file a warranty claim with the following pages:. Proof of purchase is required, Claims that do not contain proof of purchase will be automati

<p><span style="font-size: 16px;">If you have experienced an issue with your nomatic product that is covered by our lifetime warranty, you can file a warranty claim with the following pages:</span></p><div data-block="true" data-editor="61i8u" data-offset-key="b09fq-0-0"><div data-offset-key="b09fq-0-0"><span data-offset-key="b09fq-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="61i8u" data-offset-key="ccq8t-0-0"><div data-offset-key="ccq8t-0-0"><span data-offset-key="ccq8t-0-0"><span data-text="true" style="font-size: 16px;">If you purchased directly from NOMATIC, please click here:&#xA0;</span></span><span style="font-size: 16px;"><a href="https://app.corso.com/nomatic" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="ccq8t-1-0"><span data-text="true">Start Your Claim</span></span></a></span></div></div><div data-block="true" data-editor="61i8u" data-offset-key="c10st-0-0"><div data-offset-key="c10st-0-0"><span data-offset-key="c10st-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="61i8u" data-offset-key="ai49r-0-0"><div data-offset-key="ai49r-0-0"><span data-offset-key="ai49r-0-0"><span data-text="true" style="font-size: 16px;">If you do not have your proof of purchase, you will need to provide information for us to verify the purchase.&#xA0;</span></span></div></div><div data-block="true" data-editor="61i8u" data-offset-key="6bv5o-0-0"><div data-offset-key="6bv5o-0-0"><span data-offset-key="6bv5o-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="61i8u" data-offset-key="drfha-0-0"><div data-offset-key="drfha-0-0"><span data-offset-key="drfha-0-0"><span data-text="true" style="font-size: 16px;">If you purchased from one of our approved dealers such as Best Buy, Amazon, Indiegogo, or Kickstarter, B&amp;H Photo or any in-store purchases, please click here:&#xA0;</span></span><span style="font-size: 16px;"><a href="https://app.corso.com/nomatic-costco-next/register" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="drfha-1-0"><span data-text="true">Start Your Claim</span></span></a></span><span data-offset-key="drfha-2-0"><span data-text="true" style="font-size: 16px;">. Please be sure to include a photo of the entire bag, a photo of the part that is broken, and a copy of the proof of purchase in the warranty claim.</span></span></div></div><div data-block="true" data-editor="61i8u" data-offset-key="81n68-0-0"><div data-offset-key="81n68-0-0"><span data-offset-key="81n68-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="61i8u" data-offset-key="3go42-0-0"><div data-offset-key="3go42-0-0"><span data-offset-key="3go42-0-0"><span data-text="true" style="font-size: 16px;">*Please note, the system will imply that this is a return. The &quot;return&quot; is for repair or replacement for the same item only.</span></span></div><p><br></p><p><span data-offset-key="3go42-0-0"><span data-text="true"><em>Proof of purchase is required, Claims that do not contain proof of purchase will be automatically denied.&#xA0;</em></span></span><em><br></em></p></div><div data-block="true" data-editor="61i8u" data-offset-key="6h2n9-0-0"><div data-offset-key="6h2n9-0-0"><span data-offset-key="6h2n9-0-0"><em><br data-text="true"></em></span></div></div><div data-block="true" data-editor="61i8u" data-offset-key="3co5s-0-0"><div data-offset-key="3co5s-0-0"><span data-offset-key="3co5s-0-0"><span data-text="true"><span style="font-size: 16px;">Please feel free to reach back out if you have any questions, or need help with anything else.</span></span></span></div><p><em><br></em></p></div><p><em>You can view our full warranty policy <a href="https://www.nomatic.com/pages/lifetime-warranty" rel="noopener noreferrer" target="_blank">HERE</a></em></p><hr><p><em><br></em></p><p><br></p>

How do I file a warranty claim?

If you have questions about a NOMATIC product, or wish to speak to our Customer Experience Team for any reason, please reach out.